Can we make changes to the booking?
Any modifications or changes to the booking more than 48 hours prior to the date will incur a fee of $10.
Any modifications or changes to the booking within 48 hours prior to the date (if the changes are possible), will incur a fee of $25.
What if the vehicle you booked is not available?
Please note if the vehicle you booked is not available, we will give you the exact same thing in every way (stereo system, lighting, layout, capacity etc.) but potentially with a different colour. If this is an issue however, please reach out to us ASAP so we can try to adjust accordingly if we are able to.
Please note: for safety, privacy, and to avoid miscommunications, we don’t deal with third parties and will strictly only communicate with the clients that booked the limo.
Can we drink in the limo?
Yes drinks all allowed in the limo.
We have solo cups, but bring some solo cups just in case we run out.
And please remember under-age drinking in the limos is illegal, even in the presence of adults - and drinking in the presence of minors is also illegal.
Thanks for your cooperation.
Can we make stops on the way?
If you pick the "Hourly Service" then yes, it’s included. if you do "Point A to B" only, it’s an extra charge of $55 and up depending on the distance from the route.
Are under aged people allowed in the limo?
What about Payments?
- In the event of deposits for pre-bookings in advance, all payments must be made in full no later than the day before the date of the booking.
- Payment can be made by e-transfer to Limosedmonton@outlook.com or by calling with your credit card number.
What is the Cancellation Policy?
More than 2 weeks out, cancellation fee is 10%.
Within 2 weeks, cancellation fee is 15%.
Within a week, cancellation fee is 18%.
Within 72 hours 28% will be deducted.
Within 48 hours 38 % will be deducted.
Within 24 hours 53% will be deducted.
If you booked through text and pay a deposit of $50, in the event of cancellation, the deposit is not refundable.
- delays of up to 30 minutes 5% discount
- delays of up to an hour 10% discount
- delays of more than an hour up to two hours 15% discount
- in the rare case where the limo couldn’t make it due to an accident en route or a mechanical failure, we will notify you immediately, and we will do our utmost best to send another vehicle in its place at a discounted price. If we were unable to send you another one in its place, we will refund you fully and give you a 35% discount on the next booking
We do have Bluetooth capability. Please ask your driver to show you how to connect.
If you have any concerns or dissatisfaction of any kind, please reach out to us at firstname.lastname@example.org and we will do our best to make it right.